Refund policy

At Reign, we take pride in the craftsmanship and exclusivity of our Murano-crafted whiskey glasses. Due to the delicate and limited-edition nature of our products, all sales are final.

Damaged or Defective Items

• If your order arrives damaged, notify us within 7 days at concierge@reignwhiskeyglass.com.
• Include your order number, photos of the item, and packaging.
• Upon approval, we will arrange a replacement (if available) or issue a refund.

Non-Refundable Items

• Gift cards
• Limited-edition “final sale” items
• Any product not reported within the 7-day claim period

Refund Processing

• Approved refunds are processed back to your original payment method within 5–10 business days.
• Shipping costs are non-refundable.